Service Cloud
Feature Showcase
Feature showcase
Case Management
You can create, assign, and track cases for timely resolution and effective communication with customers. The platform also includes automation tools to route cases to the right agents based on skills, workload, or other criteria.
Omni-Channel Support
Handle customer interactions from various channels within a unified interface, ensuring consistent and personalized service. Don’t forget about the routing and prioritization features, allowing organizations to deliver the right support through the customer's preferred channel.
Knowledge Base
Agents can access articles, FAQs, and troubleshooting guides to quickly find answers and provide accurate resolutions. Then customers can search the knowledge base to find self-service solutions, reducing the need for agent assistance and improving customer satisfaction.
Service Analytics
Here your managers can monitor key metrics – like case resolution time, customer satisfaction scores, and agent productivity. These insights help identify trends, measure performance against service-level agreements, and make data-driven decisions.